JOB DESCRIPTION
- Customer Service:
- Greet customers warmly and assist them with their purchases.
- Transaction Management:
- Process sales transactions accurately using the pharmacy’s system.
- Accept payments in various forms (cash, M-Pesa, Visa cards).
- Ensure all transactions are recorded and balanced at the end of each shift.
- Administrative Support:
- Assist in managing inventory by restocking shelves and checking expiry dates.
- Maintain cleanliness and organization of the cashier area and pharmacy counter.
- Compliance and Safety:
- Adhere to pharmacy regulations and safety standards.
- Follow procedures for handling and disposing of pharmaceutical waste and expired medications.
- Maintain patient confidentiality and respect privacy guidelines.
- Team Collaboration:
- Work closely with pharmacists and pharmacy technicians to ensure efficient workflow.
- Communicate effectively with colleagues to resolve customer issues and ensure customer satisfaction.
- Participate in training programs to stay updated on pharmacy products and services.
Qualifications:
- Diploma in business administration or any other related field
- Previous experience in retail or customer service preferred.
- Basic math skills and familiarity with handling cash transactions.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of pharmaceutical terminology and products is an asset.